AHMED WEIGHING MACHINES

SHIPPING POLICY

At Ahmed Weighing Service, every weighing scale and accessory is inspected and packed carefully to help ensure that it reaches you safely and in good condition. We are committed to providing a reliable and transparent shipping experience.

1. Order Processing

  • Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

  • Processing begins after successful payment and product-availability confirmation.

  • Before dispatch, we may contact the customer to confirm the required model, capacity, accuracy, platform size, material, quantity, and delivery address.

  • Customized, calibrated, stamped, assembled, or specially ordered products may require additional processing time.

  • Orders placed during promotional periods, public holidays, or periods of high demand may take longer to process.

  • After dispatch, tracking or transport details will be shared by phone, WhatsApp, SMS, or email when available.

2. Shipping Timeline

Estimated delivery timelines within India are:

  • Standard courier delivery: Approximately 3–7 business days

  • Heavy equipment or transport delivery: Delivery time depends on the destination, product size, weight, and transport availability

  • Remote locations: Additional delivery time may be required

Delivery timelines are estimates and are not guaranteed. Delivery may be affected by:

  • Courier or transport delays

  • Weather conditions

  • Regional restrictions

  • Public holidays

  • Strikes or transport disruptions

  • Product availability

  • Government regulations

  • Events beyond our reasonable control

3. Shipping Methods

Depending on the product’s size, weight, value, and destination, orders may be shipped through:

  • Courier services

  • Surface transport

  • Local delivery services

  • Goods transport agencies

  • Other suitable logistics providers

Large platform scales, industrial scales, and heavy weighing equipment may require specialised transport arrangements.

4. Shipping Charges

  • Shipping or transportation charges will be calculated according to the product’s weight, dimensions, delivery location, and chosen logistics provider.

  • Shipping charges may be displayed during checkout or communicated through a quotation, invoice, phone call, WhatsApp, or email.

  • Loading, unloading, installation, calibration, Legal Metrology stamping, and site-service charges are not included unless specifically mentioned.

  • Complimentary shipping may be offered on selected products, locations, orders, or promotional campaigns.

  • Additional charges may apply for remote-area delivery, special handling, express delivery, or re-delivery.

5. Order Tracking

After an order is dispatched, available tracking or transport details may be shared through:

  • WhatsApp

  • SMS

  • Email

  • Phone call

Courier shipments may include an online tracking link. Transport deliveries may include a consignment number, transport receipt, or logistics-provider contact details.

Tracking updates are controlled by the courier or transport provider and may not always appear immediately.

6. Delivery Address and Contact Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • Customer or business name

  • Complete delivery address

  • Landmark

  • PIN code

  • Active phone number

  • Alternate contact number, where available

  • GST details, when required

Ahmed Weighing Service will not be responsible for delays or failed delivery caused by:

  • An incorrect or incomplete address

  • An incorrect PIN code

  • An unavailable customer

  • An inactive or incorrect phone number

  • Restricted delivery access

  • Failure to provide required business or transport information

If you notice an error in your delivery information, contact us immediately before dispatch. Address changes may not be possible after the order has been shipped.

7. Receiving Heavy Equipment

For platform scales, industrial scales, and other heavy products:

  • The customer must ensure that suitable unloading assistance is available at the delivery location.

  • The customer must verify whether the delivery site is accessible to the transport vehicle.

  • Additional labour, crane, loading, unloading, or local-handling charges may be the customer’s responsibility unless otherwise agreed.

  • Delivery does not include installation or calibration unless specifically mentioned in the quotation or invoice.

Customers should inspect the outer packaging and product condition before signing the transport or delivery receipt.

8. Delayed or Lost Shipments

Although we work with reliable courier and transport providers, delays may occasionally occur.

If your order has not arrived within the estimated delivery period:

  • Contact us with your order or invoice number.

  • Notify us within 7 days of the expected delivery date.

  • Our support team will coordinate with the courier or transport provider.

  • Investigation and resolution timelines depend on the logistics provider.

Ahmed Weighing Service is not responsible for courier or transport delays outside our direct control, but we will provide reasonable assistance in resolving the issue.

9. Damaged Packages or Products

If the package appears damaged, opened, crushed, wet, or tampered with:

  • Record a continuous unboxing video before opening the package.

  • Take clear photographs of the outer packaging, shipping label, inner packaging, and product.

  • Note visible damage on the courier or transport receipt whenever possible.

  • Do not discard the original packaging, accessories, invoice, or transport documents.

  • Contact us within 48 hours of delivery.

Claims submitted without sufficient photographs, an unboxing video, packaging, or order information may be difficult to verify.

After reviewing the evidence, we will provide appropriate assistance according to our Return & Refund Policy.

10. Incorrect or Missing Products

If you receive an incorrect product or an item is missing:

  • Do not use, install, alter, or damage the delivered product.

  • Keep the original packaging and accessories.

  • Contact us within 48 hours of delivery.

  • Provide the order number, invoice, photographs, and unboxing video.

Once verified, we will arrange an appropriate resolution according to product availability and our Return & Refund Policy.

11. Failed Delivery and Re-delivery

A delivery may be marked unsuccessful if:

  • The customer is unavailable.

  • The phone number is unreachable.

  • The address is incorrect or incomplete.

  • The customer refuses delivery without an approved reason.

  • The location is inaccessible to the courier or transport provider.

Additional shipping or re-delivery charges may apply. Original shipping charges may not be refundable when delivery fails because of incorrect customer information or customer unavailability.

12. Installation, Calibration and Stamping

Shipping charges do not automatically include:

  • Product installation

  • Calibration

  • Demonstration

  • Repair or maintenance

  • Legal Metrology inspection or stamping

  • Renewal of certification

  • Site visits

These services are included only when clearly stated in the product description, quotation, invoice, or written order confirmation.

13. Contact Information

For shipping, tracking, transport, or delivery-related queries, contact:

Ahmed Weighing Service

Phone/WhatsApp: +91 93914 55597
Customer Support: +91 93909 60124
PhonePe Number: +91 91006 65729g_st=ac

Shopping Cart