At Ahmed Weighing Service, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, request a quotation, purchase a product, or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website or business, we may collect the following information:
Personal Information
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Full name
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Email address
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Phone or WhatsApp number
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Billing address
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Shipping or installation address
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Business or company name
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GST details, where applicable
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Payment information processed through approved payment providers
Order and Service Information
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Products purchased or requested
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Required scale model, capacity, size, material, and accuracy
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Quotation and invoice details
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Order and transaction history
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Delivery and installation details
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Calibration, repair, maintenance, or Legal Metrology stamping requirements
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Customer-support communications
Technical Information
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IP address
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Browser type
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Device and operating-system information
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Cookies and usage data
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Pages visited
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Website interactions
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Approximate location derived from technical data
2. How We Use Your Information
We may use the information collected to:
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Process and fulfil orders
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Prepare quotations and invoices
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Confirm product specifications and availability
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Process payments
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Arrange shipping, delivery, installation, calibration, repair, or maintenance
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Provide order and delivery updates
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Respond to customer enquiries and support requests
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Maintain purchase and service records
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Improve our website, products, and customer experience
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Send promotional communications when you have provided consent
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Prevent fraud and protect transaction security
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Meet applicable tax, accounting, regulatory, and legal requirements
3. Payment Security
Payments may be processed through trusted third-party payment gateways, banking providers, UPI services, or other approved payment methods.
We do not directly store complete debit-card, credit-card, banking, or payment-account credentials submitted through third-party payment providers.
Payment providers process your information according to their respective terms and privacy policies. Customers should verify payment details before completing a transaction.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Enable essential website features
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Remember your preferences
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Maintain website security
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Analyse website traffic and performance
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Understand how visitors use the website
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Improve the browsing and customer experience
You may disable cookies through your browser settings. However, certain website features may not function correctly after cookies are disabled.
5. Sharing of Information
Ahmed Weighing Service does not sell, rent, or trade your personal information.
We may share limited information with service providers when necessary, including:
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Courier and logistics companies
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Delivery and installation personnel
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Payment-processing providers
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Website-hosting and technical-service providers
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Accounting and billing-service providers
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Calibration, repair, or Legal Metrology service providers
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Government or regulatory authorities when legally required
We share only the information reasonably necessary for the relevant service. Third-party providers are responsible for handling information according to applicable privacy and data-protection requirements.
6. Data Protection and Security
We use reasonable administrative, technical, and organisational measures to protect your information against:
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Unauthorised access
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Misuse
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Loss
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Alteration
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Accidental disclosure
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Unlawful processing
Although we take reasonable precautions, no website, electronic transmission, or online-storage system can be guaranteed to be completely secure.
Customers should avoid sharing passwords, OTPs, PINs, or complete banking credentials with unauthorised persons.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Process and complete orders
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Provide warranty and customer support
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Maintain transaction and service records
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Meet tax, accounting, regulatory, and legal obligations
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Resolve complaints or disputes
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Prevent fraud or misuse
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal obligations.
8. Your Rights
Subject to applicable law, you may have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your information, subject to legal and business-record requirements
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Withdraw consent where processing is based on consent
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Opt out of promotional communications
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Raise a question or complaint about how your information is handled
To exercise these rights, contact us using the details provided below. We may request reasonable identity verification before processing certain requests.
9. Marketing Communications
We may send product updates, promotional offers, service reminders, or other marketing communications only where permitted or where you have provided consent.
You may opt out at any time by:
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Using the unsubscribe option provided in the communication
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Contacting our customer-support team
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Requesting removal from our promotional contact list
You may still receive essential messages related to orders, payments, delivery, warranty, repair, or customer support.
10. Third-Party Links
Our website may contain links to third-party websites, payment services, social-media platforms, or map services.
Ahmed Weighing Service does not control and is not responsible for the content, security, or privacy practices of external websites. You should review the privacy policy of each third-party service before submitting personal information.
11. Children’s Privacy
Our website and services are not intended for independent use by children under 18 years of age.
A person under 18 should use the website only with the involvement and supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
12. Legal Disclosure
We may disclose personal information when reasonably necessary to:
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Comply with applicable laws or legal processes
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Respond to a valid request from a government or regulatory authority
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Enforce our website terms and business agreements
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Protect our rights, customers, employees, property, or services
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Investigate suspected fraud, security incidents, or unlawful activity
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements.
The revised policy will be published on this page with an updated effective date. Continued use of the website after an update constitutes acknowledgement of the revised policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, contact:
Ahmed Weighing Service
Phone/WhatsApp: +91 93914 55597
Customer Support: +91 93909 60124
PhonePe Number: +91 91006 65729ttps://maps.app.goo.gl/RdKjWtAaMWrMtsb29?g_st=ac