AHMED WEIGHING MACHINES

Refund and Return Policy

At Ahmed Weighing Service, every weighing scale and accessory is checked and packed carefully before dispatch. We aim to provide reliable products, transparent service, and fair resolutions when a genuine issue occurs.

Please review this policy before placing an order.

1. Return Eligibility

A return or replacement request may be accepted under the following conditions:

  • The product was damaged during transit.

  • The product has a verified manufacturing defect.

  • An incorrect product, model, capacity, size, or material was delivered.

  • A confirmed product or accessory is missing from the package.

  • The package was visibly opened or tampered with during delivery.

To qualify for review:

  • The request must be submitted within 48 hours of delivery.

  • The product must be unused, uninstalled, and unaltered.

  • The product must remain in its original packaging.

  • All accessories, weights, documents, cables, parts, manuals, and warranty materials must be included.

  • A valid invoice or order number must be provided.

  • A continuous unboxing video and clear photographs must be submitted.

  • The serial number or model details must match the delivered product and invoice.

Submitting a request does not automatically guarantee approval. Every request is subject to inspection and verification.

2. Non-Returnable Products

A return, replacement, or refund will generally not be accepted for:

  • Products that have been used or installed

  • Products damaged through misuse, overloading, impact, negligence, or improper handling

  • Products exposed to water, excessive moisture, fire, voltage fluctuations, or unsuitable operating conditions

  • Products repaired, opened, modified, or altered by an unauthorised person

  • Products without their original packaging, accessories, invoice, or serial-number label

  • Products with physical damage that was not reported within 48 hours

  • Customized or specially manufactured products

  • Products calibrated or configured according to customer requirements

  • Products that have received Legal Metrology stamping or certification

  • Special-order products procured specifically for the customer

  • Clearance-sale or final-sale products, unless defective

  • Complimentary products or promotional gifts

  • Damage caused by ordinary wear and tear

  • Products purchased with an incorrect capacity, accuracy, platform size, material, or specification selected by the customer

Customers should verify all specifications before confirming an order.

3. Incorrect Product Selection

Customers are responsible for confirming the required:

  • Product model

  • Maximum weighing capacity

  • Accuracy or division

  • Platform dimensions

  • Stainless-steel or mild-steel construction

  • Power requirements

  • Usage environment

  • Installation requirements

  • Calibration or stamping requirements

A product will not qualify for return solely because the customer selected an unsuitable model, size, capacity, accuracy, or specification.

Our team may assist with product selection, but the customer must approve the final specifications before placing the order.

4. Return Request Process

To submit a return, replacement, or refund request, contact Ahmed Weighing Service and provide:

  • Customer name

  • Order or invoice number

  • Product name and model

  • Delivery date

  • Detailed description of the issue

  • Continuous unboxing video

  • Clear photographs of the packaging and product

  • Photograph of the shipping label

  • Photograph of the product serial number

  • Any additional information requested by our support team

Our team will review the request within approximately 2–3 business days.

If the request is accepted for further inspection, we will provide return or service instructions. Customers should not return a product without prior confirmation.

5. Product Inspection

After receiving the returned product, our team will inspect:

  • Product condition

  • Packaging

  • Accessories and components

  • Serial number

  • Signs of use or installation

  • Physical or electrical damage

  • Calibration and accuracy condition

  • Reported manufacturing defect

The inspection may require additional time depending on the product and reported issue.

If no manufacturing defect or dispatch error is found, the return may be rejected. Inspection, transportation, re-packing, or re-delivery charges may apply.

6. Refund Policy

When a refund is approved:

  • The refund will normally be processed through the original payment method.

  • Eligible refunds are generally initiated within 5–7 business days after inspection and approval.

  • The time taken for the amount to appear depends on the bank, UPI service, or payment provider.

  • Original shipping, transport, loading, unloading, installation, calibration, stamping, and service charges are non-refundable unless the issue resulted directly from our error.

  • Payment-gateway or transaction charges may be deducted where permitted.

  • If only part of an order is affected, the refund may be limited to the affected product or component.

If a return is rejected, the product may be sent back to the customer after applicable transport and handling charges are paid.

7. Replacement Policy

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

A replacement may be provided when:

  • The delivered product is incorrect.

  • The product was damaged in transit.

  • A verified manufacturing defect is identified.

  • A required part or accessory is missing.

Replacement processing begins after verification of the claim and receipt of the original product, unless otherwise agreed.

If the same model is unavailable, we may offer:

  • A comparable model

  • A higher model with payment of the price difference

  • Store credit

  • A refund, where applicable

8. Transit Damage

If a package appears damaged, opened, crushed, wet, or tampered with:

  • Refuse the delivery whenever reasonably possible.

  • Record the condition on the courier or transport receipt.

  • Take clear photographs before opening the package.

  • Record a continuous unboxing video.

  • Retain the packaging, shipping label, invoice, and accessories.

  • Contact us within 48 hours of delivery.

Transit-damage claims submitted without adequate evidence may not be approved.

9. Warranty and Repairs

Minor technical issues or warranty-covered defects may be resolved through inspection, repair, calibration, component replacement, or authorised service instead of a complete product return.

Warranty does not normally cover damage caused by:

  • Overloading

  • Improper installation

  • Unstable or uneven placement

  • Water or moisture exposure

  • Electrical fluctuations

  • Impact or accidental damage

  • Unauthorised repair or modification

  • Failure to follow operating instructions

  • Normal wear and tear

Warranty terms stated on the invoice, quotation, warranty card, or product documentation will apply.

10. Legal Metrology Stamping and Calibration

Products that have been calibrated, configured, sealed, certified, or stamped according to customer requirements may not be returned unless a verified manufacturing defect or dispatch error exists.

Legal Metrology stamping and certification charges are non-refundable after the service has been completed.

Accuracy complaints may require technical inspection and recalibration before eligibility for replacement or refund can be determined.

11. Order Cancellation

Orders may be cancelled only before dispatch and before any customization, calibration, stamping, configuration, or special procurement has begun.

Once an order has been dispatched, it cannot normally be cancelled.

Customized or specially ordered products may not be eligible for cancellation even before dispatch if production, procurement, calibration, or stamping has already started.

Approved cancellation refunds may be subject to deductions for:

  • Payment-processing charges

  • Completed services

  • Customisation expenses

  • Procurement costs

  • Packaging or administrative expenses

12. Exchange Policy

Direct exchanges are not normally offered for a change of preference or incorrect customer selection.

If a product qualifies under this policy, we may approve:

  • Replacement with the same model

  • Replacement with another available model

  • Store credit

  • Refund followed by a new order

Any price difference, additional shipping charge, or service charge must be paid by the customer.

13. Contact Information

For return, replacement, refund, cancellation, or warranty enquiries, contact:

Ahmed Weighing Service

Phone/WhatsApp: +91 93914 55597
Customer Support: +91 93909 60124
PhonePe Number: +91 91006 65729g_st=ac

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